Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

In processing your data we will comply in compliance with the General Data Protection Regulations (EU) 2016/679 (from 25 May 2018), as well as the Data Protection Act 1998 (and any amendment of or replacement for that Act) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (and any amendment of or replacement for those Regulations), as well as any other data protection laws that apply from time to time (together the "Data Protection Laws").

In this Privacy Policy, references to ‘Salon Sessions', ‘we’, or ‘us’ or ‘our’ mean Salon Sessions Ltd (“Salon-Sessions.com”). Salon Sessions is the data controller of your data under the Data Protection Laws in that we determine the purposes and means of processing the personal data that we collect and are responsible for your data. We are registered with the Information Commissioner’s Office.

We want this data policy to be as clear, simple and fully transparent as possible. Your rights regarding your personal data are set out in the section “Your Rights” below.

Any questions concerning personal data should be addressed to the Privacy Manager by email to info@salon-sessions.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We reserve the right to modify or amend this Policy at any time and will display the effective date at the end of this Policy. Previous versions can be obtained by contacting us.

What personal data is collected from you?

Personal Data

Under the Data Protection Laws, personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical physiological, genetic, mental, economic, cultural or social identity of that natural person.

When you:

  • visit our website;

  • create and place an order; 

  • when you subscribe to Salon Sessions mailing list or

  • when you send a email, phone or online request to our customer service team;

 

We will collect certain identity and contact data such as:

  • First name and surname

  • Email address

  • Postal address

  • Phone

When you browse our website, we automatically collect identifiers such as cookies and IP addresses and other technical data, such as browser type, version, operating system, platform, location data and login data, as well as usage data including information about how you use our website, products and services. When you make a booking with us, our third party payment provider will collect your transaction data including the details of the Salon Session purchases you make on our site, including your payment details – bank account and payment card.

We may also ask you for personal data when you enter a competition or promotion sponsored by Salon-Sessions.com

We may also ask you to complete surveys that we use for research purposes only, although you do not have to respond to them, and we will ask for you to provide personal data when you submit the survey.

If you contact us through our customer services department, we may keep a record of that correspondence as well as the identity and contact data that you provide to us.

We may collect technical data about your computer, including (where available) your IP address, operating system and browser type, for system administration and for compiling aggregated (statistical) data. Aggregated data about our user's browsing actions and patterns does not identify any individual and so is not considered personal data in law. However if we combined or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree to us doing so. Cookies contain information that is transferred to your computer's hard drive.

A list of all the cookies that we use and what we use them for are set out in our “Cookie Policy”. We will ask you for your consent to our use of cookies when you visit our site. If you do not consent, some parts of our website may become inaccessible or not function properly. If you wish to manage how cookies are collected or block them altogether, please refer to our “Cookie Policy” for information on how to do this.

How we use your personal data?

Answering your enquiries

When you get in touch with us with an enquiry about festival tickets or a festival package, we will use your personal data to service your request and respond to your enquiry.

Arrangement and fulfilment of your booking

When you purchase a ticket or membership from us, we will use your personal data to make arrangements for your booking and otherwise as necessary to fulfil the contract for your booking. This may include identity and contact data as described in section 1. When required, we will also share your data with other third parties who provide services to us in connection with making your booking such as payment and ticketing providers.

In order to arrange your booking and fulfil your contract, the processing we will undertake includes:

  • processing your payment card through a third party payment provider.

  • processing your booking through our third party ticketing providers.

  • contacting you by email to confirm your booking.

  • contacting you to make sure you receive the instructions and information to access the Salon Session and any other service you’ve purchased with us.

  • contacting you to verifying your identity when you need to change your order details (name, email address…).

  • contacting you to try to resolve your complaints and any requests made to our customer services: pre-sale enquiries for information, post-sale refund enquiries, cancellations, upgrades or modifications to the order details.​

As a matter of fraud prevention, we may need to verify your personal data with your bank or credit card provider and to any relevant investigatory authority to ensure against fraudulent transactions.

Making contact to ensure you have completed your booking

When you get in touch with us with an enquiry about festival tickets or a festival package, we will use your personal data to service your request and respond to your enquiry.

Creating a customer profile and personalising our site in order to provide a better and more relevant service to our customers:

Salon Sessions uses personal data for site and customer analytics. We use cookies and other tracking technologies as well as other personal data that your provide to us for this purpose:

  • Site analytics: we may use personal data to analyse and optimise how our site is used to ensure that our customers have a good experience when purchasing our products and services.

  • Customer analytics: we may use personal data to analyse customers’ profiles and behaviour on our site you to ensure that we always offer the best products and services to you.

We regard these analytics processes as necessary for our legitimate interests to allow us to better understand our customers’ preferences and behaviours so that we can develop and grow our business. However you can opt out of certain analytical cookies and other tracking technologies that we use - see our “Cookie Policy” for details. Salon Sessions may use internal tools as well as third party technology partners to do this, as detailed in the section below entitled: ‘Who is my personal data shared with?’.

Advertising our products and services

Salon Sessions uses your personal data for advertising our products and services to help grow our business. We may use internal tools as well as technology partners to do this, as detailed in the section below entitled: ‘Who we need to share your personal data with?”

 

In order to advertise our products we may:

  • Through use of cookies and other technologies, display advertising to you that may be of interest when you browse other sites (see our “Cookie Policy”).

  • We may also use your personal data to tailor advertising or sponsored content on Salon Sessions site on behalf of commercial partners.

  • Please see our “Cookie Policy” for full information on the cookies that we use and how to opt-out of them if you wish to do so.​

Direct marketing

We would like to contact you by email with the following marketing material:​

  • Blog features as part of the Salon Sessions newsletter

  • Ticket pre-sales for upcoming Salon Sessions. 

  • Details of other products and services.We may also use your personal data to tailor advertising or sponsored content on Salon Sessions site on behalf of commercial partners.

Salon Session may use internal tools as well as technology partners to do this, as detailed in the section below entitled: ‘Who we need to share your personal data with?

 

If you have already booked or enquired about our tickets or memberships prior to the date of this revised Privacy Policy, we will continue to send you marketing material by email unless you have opted out of receiving such email, as we have an existing relationship with you. In addition, you are able to opt out at any time by contacting us at info@salon-sessions.com or by simply clicking on the unsubscribe link in any email marketing communication that we send to you.

 

If you are a new customer to Salon Sessions from the date of this Policy, we will only use your personal data for direct marketing communications with your prior consent. You can provide your consent to email marketing communications by opting-in when you are confirming your booking, setting up an account, subscribing for our newsletters and email marketing communications on our website. If you have opted in for email communications, you can change your mind at any time by following instructions in the emails received.

Third Party Promotions

We will not share your personal data with third parties for their own marketing and promotional purposes unless you have given us your explicit consent. If you opt in to any third party communications, you can opt out at any time by following instructions in the third party communications received.

Competitions

If you have entered a competition or prize draw that we have organised, we will use the personal data that you have provided to us in order to contact you to let you know whether you have won a competition or prize draw that you have entered.

Who we need to share your personal data with?

In order to arrange your booking and to fulfil your contract, as detailed in the section entitled “How we use your personal data?” above, your personal data may be shared with external companies such as:

  • payment providers;

  • ticketing providers;

  • customer services providers;

  • administration services providers;

When we use analytics to improve your customer experience, as detailed in the section entitled “How we use your personal data?”, your personal data may be shared with external companies such as:

  • technology partners who provide data analysis.

  • technology partners who provide data collection and processing.

  • technology partners who provide secure data storage.

As detailed in the section entitled “How we use your personal data?”, your personal data may be shared with marketing technology companies such as Facebook, Google, Twitter and Snapchat for Salon Sessions own marketing and advertising purposes.

Before sharing any of your personal data with external providers, we require our providers to sign an agreement confirming that your data will be kept secure in accordance with the Data Protection Laws.

We will not share your personal data with any external company for that company’s marketing purposes without your prior consent.

International transfer

 

 

When we share data with partners (see section “Who we need to share your personal data with?”), the data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area ('EEA'). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your bookings, the processing of your payment details, the provision of support services including marketing services.

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please email us at info@salon-sessions.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long is my personal data stored for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us at info@salon-sessions.

Your legal rights

Your rights under the Data Protection Laws in relation to your personal data include (but are not limited to) the following:

You have the legal right to ask us to supply you with a copy of the personal data that we hold about you at any time free of charge. This could include booking information relating to your previous tickets or memberships you have booked with us. Further copies may incur a reasonable fee and also if your request is clearly unfounded, repetitive or excessive (we may refuse to comply with your request in these circumstances).

You can also ask us to rectify any errors in your personal data or complete any incomplete data that we hold or you can update your own details at any time by accessing your online account.

Where you have given your consent to our processing of your data, you have the right to withdraw your consent at any time. If you withdraw your consent and there is no other legal ground for us to process your data, you can ask us to erase your personal data. You can also require us to erase your data if we have processed your data unlawfully or if the law requires us to erase your data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

You may also restrict the processing of your data: This enables you to ask us to suspend the processing of your personal data if:

(a) if you want us to establish the data’s accuracy;

(b) where our use of the data is unlawful but you do not want us to erase it;

(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

You may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of your legal rights, please contact us at info@salon-sessions.com

Third party websites

Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Our site may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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